Frequently Asked Questions

We specialise in everything that you need for the paint shop, this includes paint, consumables and spray equipment. 

Creating an account is easy, hit the icon in the top right-hand corner, of the website. Fill in your details, and you’ll be ready to start shopping. You can also apply for a trade account with us. Click here to find out more information and fill in our credit application form. 

Yes, we offer trade accounts to eligible businesses. A trade account provides exclusive benefits such as discounted prices, flexible payment terms, and access to premium services. Click here to apply for a trade account

No, you can place an order as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout process.

You can reach our customer service team by emailing sales@ultrimaxstore.com [UK] Ireland@ultrimaxstore.com [Ireland], or click here to contact us.

To place an order, browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

If your order hasn’t been processed or shipped yet, you can make changes by contacting our customer service team immediately. Once the order is shipped, changes cannot be made.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also offer payment options like PayPal and Iwoca Pay and credit accounts for eligible customers.

Yes, we provide custom colour matching services using our Colormax technology. Click here to find out more information, or contact our customer service team. 

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website under the "Order Status" section.

Orders placed by 2pm will be dispatched on the same day (Monday – Friday) Orders placed after 2pm will be despatched the next working day. Any colour matched paints may take longer, please contact us to confirm delivery.  

The website will also state for any product lines which have a longer delivery lead time. 

We currently have a depot in Doncaster which ships orders out to Mainland UK and also a depot in Antrim (NI) which ships orders out to our Ireland customers. We do not ship to any other countries.

If your order hasn’t arrived within the estimated delivery time, please contact our customer service team with your order number, and we’ll help resolve the issue – click here to contact us or alternatively drop us a message on live chat. 

Once your order has been dispatched, you will receive an email with tracking information. You can also track your order through the "My Account" section on our website.

If you receive a damaged item, please contact us immediately with photos of the damaged product and packaging. We’ll arrange for a replacement or refund as quickly as possible.

We accept returns within 14 days of purchase. Items must be unused and in their original packaging. Click here to visit our returns page to find out how to return your items.  Please note: we do not accept returns for any special mixed paint. 

Yes, joining our loyalty programme is easy to do. Simply create an account online and start shopping, you’ll gain a point for every GBP/Euro you spend with us. These can then be redeemed online.