To return goods, please click here to fill out our returns form, a member of our customer service team will then be in touch.

We regret that we cannot accept returns delivered in person at our stores or warehouse locations. If you wish to return the products, please send to:

UK Depot (Doncaster):

Ultrimax Coatings Ltd, Unit 23, Shaw Lane Industrial Estate, Ogden Road, Doncaster, DN2 4SE

Customer Service: E: sales@ultrimaxstore.com, T: 01302 856666

Ireland Depot (Antrim):

Ultrimax Coatings Ltd N.I, Western House, Rathenraw Industrial Estate, Antrim, BT41 2SJ

Customer service: E: Ireland@ultrimaxstore.com, T: 028 95902479

RETURNS POLICY

If you find you do need to return an item, we will happily refund orders up to 14 days after the day of delivery. This does not affect your statutory rights.

UNWANTED GOODS

The product should be returned to us in “as new” condition: unused and including the original packaging. We will inspect the item upon its return.

Refunds of the original payment for the item returned (excluding postage & packaging) will be issued within 30 days to the credit/debit card used for of the original order. Please note you are responsible for the goods until they are received at our warehouse.

Goods ordered and correctly supplied may be subject to a 20% handling charge if returned. This particularly applies to special order items. If a mixed paint colour has been ordered and supplied correctly then this cannot be returned or refunded.

FAULTY GOODS (AND TRANSPORT DAMAGES)

If you receive damaged or faulty products from us, or an item which is not what you ordered, we’re sorry. Contact us within 5 days of the day of delivery via email at sales@ultrimaxcoatings.co.uk or 01302 856666, and we will replace it free of charge or provide a full refund.

Refunds of the original payment for the item returned as well as the cost of postage & packaging for returning the item will be issued within 30 days to the credit/debit card used for of the original order. Please note you are responsible for the goods until they are received at our warehouse. This does not affect your statutory rights.